Dashboard Usage Reports
Head to your Usage Reports. At the top of the page, you’ll see key metrics that represent your organization’s total usage:
Answers Generated
The total number of answers created by 1up across your workspace.Single Q&A (Ask 1up)
How many one-off questions were answered using Ask 1up.
Questionnaire Answers
The number of answers generated from questionnaires, including RFPs, compliance docs, and security questionnaires.
Total Questionnaires Processed
How many questionnaires 1up has completed for your organization.
Questionnaires Processed This Year
Your year-to-date questionnaire volume, plus your contracted annual limit (if applicable).
Words Generated
The total number of words produced by 1up across all answers.
Time Saved Writing Responses
An estimate of hours saved based on industry-standard typing speeds (40 words per minute).
Usage by User
The bottom section of the page breaks down usage per teammate.
For each user, you’ll see:
Answers Received – How many AI-generated answers they’ve used.
Questionnaires – How many questionnaires they’ve processed or contributed to.
Messaging Platform Usage
This section shows where your team is using 1up the most across supported platforms. For each platform, you’ll see:
Users – Number of unique users active on that platform.
Answers Received – How many answers were generated through that channel.
Platforms include:
Web (app.1up.ai)
Slack
Microsoft Teams
Browser Extension
Google Chat
This view helps you understand adoption outside the main web app, particularly useful for tracking rollout of Slack, Teams, or the Chrome Extension.
KB Insights
The KB Insights tab in Reports helps you understand how your Knowledge Base is performing. It analyzes real questions and answers generated in 1up and highlights patterns in what users are asking and how well the system responds.
Open KB Insights
Navigate to Reports in the left-hand menu.
Click the KB Insights tab.
1up will periodically generate an analysis based on recent answers generated by your workspace.
How KB Insights Works
1up reviews a large sample of generated answers (for example, the last 1,000 responses) and groups them into topics. These topics help you understand:
What users are asking most often
Where your Knowledge Base performs well
Where knowledge may be missing or incomplete
Each report organizes questions into categories so you can quickly identify areas to improve.
Category Distribution and Analysis
The Category Distribution and Analysis section highlights how your Knowledge Base is performing across several categories.
Feature Requests
These are topics that users frequently ask about but may not yet have strong answers in your Knowledge Base. This can help you identify:
Product features customers want
Documentation gaps
Opportunities to improve your product roadmap
Strengths
Strengths represent questions that 1up answered successfully using your existing sources. These answers typically:
Required little or no editing
Came directly from trusted knowledge sources
Demonstrate strong coverage in your Knowledge Base
Weaknesses
Weaknesses highlight areas where answers were generated but required significant editing or improvement. This may happen when:
The available documentation is incomplete
Sources lack sufficient detail
The system partially answered the question but missed key information
Weaknesses often indicate opportunities to improve documentation or add better knowledge sources.
IDKs (Missing Knowledge)
IDKs represent questions where 1up responded with “I don’t know.”
This means the required information does not currently exist in your Knowledge Base. These insights help you identify:
Missing documentation
Knowledge gaps
New topics customers are asking about
Adding documentation for these topics will help 1up answer them in the future.
Most Used Sources
The Used Sources section shows which documents and knowledge sources are most frequently used when generating answers. This helps you understand:
Which documents are most valuable
What information your team relies on most
Which sources drive the majority of answers
Least Used Sources
The Least Used Sources view highlights knowledge sources that are rarely used. These may indicate:
Outdated documentation
Duplicate or redundant files
Irrelevant content
Reviewing these sources can help you clean up your Knowledge Base and improve answer quality.