FAQ

1up is only allowed to use your knowledge base to generate answers. If the answer is unknown, that means:

In such cases, you can click Improve Answer to teach 1up the response for all similar queries in the future. Learn more about improving answers.

Correct it! The information in your Knowledge Base may be missing, outdated, or needs correction. Click Sources to see what 1up used. Review your source material or teach 1up the right answer using Improve Answer. Learn more about improving answers.

If extraction fails or the format is incorrect, open a Support ticket via Live Chat or email [email protected]. Our team can review the issue and recommend next steps.

1up only uses your knowledge base to generate answers. It doesn't know anything about the world besides what you teach it. Uploading at least 1 item provides a solid foundation for accurate responses. We recommend more, but this should give you a good enough baseline to test 1up.

Short documents process in seconds. Larger files > 100 pages can take a few minutes. We recommend waiting until all uploads show Ready before generating answers.

1up never trains models on customer data. All data stays within your workspace. Check out our Data Security & Privacy basics, or visit our Answer Hub to ask anything about 1up Security Policies.

Use Tags to segment your knowledge (e.g., by product line). Once tagged, answers can be generated based on specific knowledge sources. Here's a guide on tags.

1up supports Word, Excel, Google Sheets, PDFs, and web-based questionnaires. Formatting is handled automatically during upload and export. Learn more about questionnaire formats and exports.

Yes. Product docs, technical resources, and API reference pages are excellent knowledge sources. You can Tag URLs in your Knowledge Base like any other document.

1up only provides answers grounded in your verified knowledge sources. It cannot answer questions outside your data. It's not allowed to guess, lie, or embellish answers. 1up is also biased towards human-approved responses. These guardrails ensure your data is always influenced by human review.

Large language models (LLMs) struggle with confidence scoring. This is because LLMs are primarily trained to predict the next word in a sequence based on patterns in the data, not to directly estimate uncertainty or confidence. Here's a short explainer on why you shouldn't trust AI generated confidence scores.

You can add up to 1,000 URLs from a single domain. Higher URL limits are available in our Enterprise Plan.

The limit applies to how many files your KB can contain at once (e.g., 50 files on the Starter plan). You can delete and re-upload freely as long as the total stays within the limit.

1up attempts to detect the correct cell for each answer and will automatically insert responses next to the corresponding question. If the file is locked for editing, 1up adds answers to the next available column so you can copy/paste them in. You can correct answer locations in the Document Editor mode. Learn more about exports.

All edited or custom entries live in your Answer Library. Here's a short guide on how it works.

No. They’re only logged to your Q&A History. If you want to improve a response for future use, click the answer → Save to Knowledge Base.