FAQ

1up is only allowed to use your knowledge base to generate answers. If the answers is unknown, that means:

In such cases, you can click Improve Answer to teach 1up the response for all similar queries in the future. Learn more about improving answers.

Ask 1up is optimized for fast answers to short, focused questions. Longer prompts often combine multiple topics and take more time to process. For complex queries greater than 500 characters, upload them to the Automate Questionnaires tab.

The information may be missing, outdated, or needs correction. Click Related Sources to see what 1up used. Review your source material or teach 1up the right answer using Improve Answer. Learn more about improving answers.

If extraction fails or the format is incorrect, open a Support ticket via Live Chat. Our team can review the issue and recommend next steps.

1up only uses your knowledge base to generate answers. It doesn't know anything about the world besides what you teach it. Uploading at least 5 items provides a solid foundation for accurate responses. We recommend more, but this should give you a good enough baseline to test the tool.

Short documents process in seconds. Larger files > 100 pages can take a few minutes. We recommend waiting until all uploads show Ready before generating answers.

1up never trains models on customer data. All data stays within your workspace. Check out our Data Security & Privacy basics, or visit our Answer Hub to ask anything about 1up Security Policies.

Use Tags to segment your knowledge (e.g., by product line). Once tagged, answers can be generated based on specific knowledge sources. Here's a guide on tags.

1up supports Word, Excel, Google Sheets, PDFs, and web-based questionnaires. Formatting is handled automatically during upload and export. Learn more about questionnaire formats and exports.

Yes. Product docs, technical resources, and API reference pages are excellent sources. You can Tag URLs in your Knowledge Base like any other document.

1up only provides answers grounded in your verified knowledge sources. It cannot answer questions outside your data. It's not allowed to guess, lie, or embellish answers. 1up is also biased towards human-approved responses. These guardrails ensure your data is always influenced by human review.

Large language models (LLMs) struggle with confidence scoring. This is because LLMs are primarily trained to predict the next word in a sequence based on patterns in the data, not to directly estimate uncertainty or confidence.

1up uses a binary system to determine if a query can or cannot be answered. You might see other products that provide confidence scoring. In our view, these scores are misleading at best. Additionally, an AI model should never be used to grade its own performance. We believe it’s always best to let the reader decide on the quality of a 1up-generated response.

You can add up to 1,000 URLs from a single domain. Higher URL limits are available in our Enterprise Plan.

The limit applies to how many files your KB can contain at once (e.g., 50 files on the Starter plan). You can delete and re-upload freely as long as the total stays within the limit.

1up attempts to detect the correct cell for each answer and will automatically insert responses next to the corresponding question. If the file is locked for editing, 1up adds answers to the next available column so you can copy/paste them in.

If 1up cannot confidently determine where an answer belongs, you’ll receive a notification letting you know. These answers will still be be exported to the rightmost column so you can reposition them manually.

Learn more about exports.

All edited or custom entries live in your Answer Library. Here's how it works.

No. They’re only logged to your Q&A History. If you want to improve a response for future user, click the answer → Save to Knowledge Base.