As a best practice, we recommend reviewing all responses to make sure they are accurate.

Choose your preferred version: short, long, or a previous response from the Answer Library.
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Got a bad answer? Here's how to troubleshoot.

1up allows you to edit any response and save it to your Knowledge Base. To do so, edit the short or long answer fields and click Save to KB.

You can also tag a response before saving it. This is effective if you're dealing with product-specific answers that you want to reference in future queries. You can view all saved responses in your Answer Library.

Once you're done with your review, click Complete and Export. Make sure the Improve Knowledge Base option is checked off. Once you Export your answers, the Knowledge Base will update and all answers will be saved.

Subject Matter Experts (SMEs) can help you review any answer generated by 1up. Click Assign on any question to route it to a teammate. You can:

• Assign to any collaborator (you have unlimited collaborators)
• Add a due date
• Leave a note explaining what needs review

The assignee will receive a notification via email or Slack/Teams/Google Chat, depending on the channel you choose.

Once a query is assigned, 1up will automatically change its status to Under Review. The assignee then needs to click Complete Assignment or can respond to you via the Comment Stream.

Collaborate with your team using the comment stream. When you assign queries with a note, that note will be visible here as well.

Note: Resolving a comment does not complete a task assignment.

If you're unhappy with an edited response, you can revert to an earlier version. 1up auto-saves edits so you'll see all previous versions of a response here.

The 1up Excel Document Editor lets you review and edit your questionnaire exactly as it will appear before exporting. This makes it easy to verify formatting, update answers, and generate new responses directly within the spreadsheet.

When you open Document Editor mode, you’ll see the generated Excel file displayed in the same structure that will be exported.

This allows you to:

If your answers appear in the wrong column, highlight the correct column, right-click, and select Set Answer Column Here. 1up will automatically move all generated answers to that column.

If a question was missed or needs a new answer, you can generate one directly from the spreadsheet.

This will generate answers to all of the queries associated with that column. Additionally, 1up will create Q&A pairs in the Answer Studio view so you can assign them to teammates for review.

You can edit answers directly inside the Excel document editor. Any changes you make will appear in the exported file.

This allows you to quickly:

The 1up Word Document Editor lets you review and edit your questionnaire exactly as it will appear before exporting. This makes it easy to confirm formatting, update answers, and generate new responses directly inside the document.

When you open Document Editor mode, you will see the generated Word document rendered in the same layout that will be exported.

This allows you to:

If a question was missed or needs a new answer, you can generate one directly from the document.

Simply highlight the question and click Ask 1up in the bottom right to generate an answer.

Alternatively, you can right-click the highlighted text and click Answer Question.

This will open the Ask 1up sidebar, where you can generate a new answer based on your connected knowledge sources.

You can edit answers directly within the document editor. Any changes you make here will automatically appear in the exported file.

This allows you to quickly:

If 1up produces an incorrect or low-quality answer, you can quickly diagnose and fix the issue by checking sources, regenerating the response, and teaching 1up the correct answer.

Click Related Sources to see exactly which PDFs, webpages, Q&A entries, or documents were used to generate the response. If the issue comes from a weak or outdated source, you’ll spot it here.

Click Regenerate to produce a new response. When regenerating, you can:

• Modify Tags
• Adjust answer length
• Add extra instructions
• Edit the query

If a source is consistently causing incorrect information:

• Click View Full Source
• Open it in the Knowledge Base
• Delete it if it’s not useful or accurate

Removing low-quality sources prevents future incorrect answers.

Once you know the right response, update it directly:

• Edit the short or long answer fields
• Click Save to KB

This teaches 1up the authoritative answer, overriding conflicting or outdated knowledge across your workspace. Learn more about managing your answer library.