You can connect Slack to 1up in just a few seconds. In your 1up dashboard, go to Ask 1up and click the Slack connector. Approve the integration when prompted.
If your workspace requires admin approval, your IT team may need to enable it. Once connected, 1up will appear as an app inside Slack.
How to use 1up in Slack
You can interact with 1up in two ways:
Tag 1up in a channel (e.g., “@1up Do we support MFA?”).
Direct message 1up for a private conversation.
1up will answer using the knowledge in your workspace.
When tagging 1up in a channel for the first time, Slack will ask you if you want the bot added. Click Add Them - this only needs to be done once per channel:
1up will respond in public and private channels as well as DMs to the 1up bot. Note that Slack does not allow bots to respond inside private DMs between two teammates, so tagging 1up there won’t work. Use a channel or DM 1up directly instead.
Controlling what 1up can answer in Slack
From your 1up dashboard, open Settings → Slack Settings. Here, you can:
Whitelist or blacklist specific Slack channels.
Choose which Knowledge Base Tags 1up is allowed to use for Slack responses. This makes it easy to include topics like competitive intel or security content, or exclude sensitive internal material altogether.
Set up a recurring reminder in Slack
Teammates can only ask 1up questions if they remember it's there. You can schedule a recurring reminder that posts to a channel of your choice, on the cadence you pick.
Note: Only Admins and Super Admins can change this setting.
In your 1up dashboard, open Settings and click on the Slack tab.
Go to the Enable reminder message section.
Turn the toggle on.
Choose the Channel the reminder should post to.
Choose a Frequency: Weekly, Bi-weekly, or Monthly.
Edit the message text if you'd like. The field supports rich text (bold, italic, underline, links, and bulleted or numbered lists) up to 10,000 characters.
Save your changes.
1up fills the field with a default message that introduces the bot, names the companies it can answer questions about, and shows a few sample questions. Plenty of teams leave it alone. If your team uses 1up for something more specific, like security questionnaires, competitive intel, or pricing, swap in examples that reflect that.
Both a channel and a frequency are required while the toggle is on. To stop the reminders, switch the toggle back off; your message text is kept in case you turn it on again later.