You can connect 1up to Google Chat in just a few steps. From your 1up dashboard, open the Ask 1up tab and click the Google Chat connector.
This will take you to the Google Workspace Marketplace. Click Add to Space.
After installation, Google Chat will display a card asking you to pair the app with your 1up workspace:
Click to connect, and the integration is complete. This only needs to be done once per space.
How to use 1up in Google Chat
There are two ways to talk to 1up:
Direct message the 1up app to ask questions privately.
Add 1up to any space and tag @Ask1up for responses inside shared conversations.
1up will use your Knowledge Base to answer questions about products, processes, security, compliance, and anything else you’ve uploaded.
Controlling what 1up can answer
You can customize which knowledge sources 1up is allowed to use. In your 1up dashboard, go to Settings → Google Chat Settings. Here, you can choose which Tags (knowledge sources) Google Chat is allowed to use for responses.
For example:
Include Security, SOC 2, or InfoSec content to make those answers available.
Include Sales assets or Product Docs that help your team respond to customer questions.
Exclude sensitive or internal content you don’t want showing up in Google Chat.
These filters determine exactly what 1up can reference when generating answers in Google Chat.
Set up a recurring reminder in Google Chat
You can schedule a recurring message that posts into a Google Chat space, reminding your team that 1up is available and showing them how to ask.
Only Admins and Super Admins can change this setting.
In your 1up dashboard, open Settings and click on the Google Chat tab.
Go to the Enable reminder message section.
Turn the toggle on.
Choose the Channel the reminder should post to. This is the Google Chat space where 1up has already been added.
Choose a Frequency: Weekly, Bi-weekly, or Monthly.
Edit the message text if you'd like. The field supports rich text (bold, italic, underline, links, and bulleted or numbered lists) up to 10,000 characters.
Save your changes.
The default message introduces the bot and includes sample questions. Rewrite it if your team leans on 1up for a particular kind of work, whether that's security reviews or day-to-day product questions.
A channel and a frequency are both required while the toggle is on. Switch the toggle off to stop the reminders.