The Intercom connector lets you import Help Center articles from your Intercom workspace directly into your 1up knowledge base. Once connected, your articles are searchable, taggable, and cited as sources whenever 1up answers a question.
Connect your Intercom workspace to 1up
Go to Knowledge Base.
2. Click Add Knowledge on the top right.
3. Select Intercom from the list of connectors.
4. A pop-up to connect Intercom will appear, click Confirm.
Choose the region your Intercom workspace is hosted in and click Connect.
You will be prompted to connect your Intercom email account.
A pop-up will appear to connect 1up KB to your Intercom account. Review the permissions and click Authorize access.
Import articles from Intercom
On the Intercom connector, click Browse Articles.
Select the articles you want to import. Open the folder that contains the articles you want to add to your knowledge base.
Select an article and click Upload.
4. Your articles process automatically. Short articles are usually ready within a few seconds.